Artificial Intelligence Salesforce’s Marc Benioff confirms layoffs due to AI adoption Tech CEO says he needs “fewer heads” as half of all customer support interactions are now carried out by chatbots iStock.com/Sundry Photography Image Jenna Lomax News Editor Wednesday 03 September 2025 American cloud software giant Salesforce has announced plans to cut 4,000 jobs from its customer support division, as part of a restructuring effort to integrate Get AccessContinue reading International Employment LawyerAlready have access? Login now Email Enter your email address. Password Enter the password that accompanies your email address. Reset your passwordLog in Need access? Find out how to enjoy unlimited accessGet access You might also like... Artificial Intelligence Agentic AI in the workplace: who’s liable when machines decide? Artificial Intelligence Klarna to hire contractors after going all-in on AI Artificial Intelligence Shopify CEO tells staff to use AI before asking for new hires Retirement Could KBank’s early retirement offer point to a new global trend?