Artificial Intelligence Klarna to hire contractors after going all-in on AI AI and humans working together is “where the magic happens”, says fintech firm iStock.com/hapabapa Image John van der Luit-Drummond Editor-in-Chief Monday 12 May 2025 In a notable shift in corporate strategy, Swedish fintech firm Klarna is to scale back its recent reliance on artificial intelligence by hiring gig workers to manage customer service calls. Get AccessContinue reading International Employment LawyerAlready have access? Login now Email Enter your email address. Password Enter the password that accompanies your email address. Reset your passwordLog in Need access? Find out how to enjoy unlimited accessGet access You might also like... Artificial Intelligence Shopify CEO tells staff to use AI before asking for new hires Artificial Intelligence What happens when staff start to feel like “machines”? Artificial Intelligence Japan turns to AI to bolster shrinking workforce Artificial Intelligence AI tools increase stress, reduce productivity, report suggests