Harassment Japan gets serious on tackling abusive customers Legislation confronting belittling behaviour risks adding time and cost pressures for employers iStock.com/Cindy Bissig Image Chantelle Cloete Reporter Thursday 15 January 2026 For decades Japan’s economy has been built on the doctrine that the “customer is god”, but after years of steadily rising complaints of Get AccessContinue reading International Employment LawyerAlready have access? Login now Email Enter your email address. Password Enter the password that accompanies your email address. Reset your passwordLog in Need access? Find out how to enjoy unlimited accessGet access You might also like... Remuneration Japan tightens rules on equal pay, perks to address labour shortages Harassment Googler made redundant “for reporting sexual harassment”, tribunal hears Holiday Leave Mexico lawmaker proposes birthday leave entitlement Labour Reforms Southeast Asia’s key developments to watch in 2026