Monitoring American Airlines’ performance tracking app sparks privacy concerns Union raises surveillance and privacy grievances after carrier reveals scoring system built on data collected over the past year iStock.com/kameraworld Image John van der Luit-Drummond Editor-in-Chief Friday 24 July 2026 American Airlines is facing criticism after it launched a new performance management system that assigns scores to cabin crew based on customer feedback and operational data. Get AccessContinue reading International Employment LawyerAlready have access? Login now Email Enter your email address. Password Enter the password that accompanies your email address. Reset your passwordLog in Need access? Find out how to enjoy unlimited accessGet access You might also like... Religion Ninth Circuit resurrects Alaska Airlines religious discrimination claims Industrial action Lufthansa calls for German strike law reform Disputes Spirit faces class-action over mass layoffs after sudden collapse Benefits Air India finds widespread abuse of staff travel perks